Frequently asked questions
Here we have gathered the most frequently asked questions about Fineline Creatives, our products, ordering, and shipping for you. If you cannot find the answer to your question, feel free to write to us anytime at info@finelinecreatives.com 😊
About Fineline Creatives
What is Fineline Creatives?
What is Fineline Creatives?
Fineline Creatives is a family-run company from Germany. We put our heart into designing creative play and home ideas, from lovingly illustrated play mats and play & birthday tablecloths to furniture films for children and families. All our products are created with high standards of design, quality, functionality, and attention to detail.
Who is behind Fineline Creatives?
Who is behind Fineline Creatives?
Behind Fineline Creatives are we – Gudrun and Sven Borchers. With great passion, we develop products that promote creativity, stimulate imagination, and enrich the everyday lives of families.
Is Fineline Creatives a family-owned business?
Is Fineline Creatives a family-owned business?
Yes. Fineline Creatives is a family-run business. We develop our products with great passion and place high value on quality, creativity, and personal customer service.
What makes Fineline Creatives special?
What makes Fineline Creatives special?
We don’t just develop products; we lovingly create thoughtful play and living ideas that inspire creativity, imagination, and shared experiences. Quality, safety, and timeless design are always our top priorities.
Why was Fineline Creatives founded?
Why was Fineline Creatives founded?
Fineline Creatives was born out of a passion for developing creative products that combine imagination, playing together, and beautiful living spaces. Our goal is to bring joy to people of all ages with lovingly designed products.
What products does Fineline Creatives offer?
What products does Fineline Creatives offer?
Our range includes play rugs, play & birthday tablecloths and furniture wraps. Our selection is continuously expanded with further creative play and home ideas.
Who are your products suitable for?
Who are your products suitable for?
Our products are aimed at children and families, as well as teenagers and adults who appreciate creative and lovingly designed home decor ideas.
What philosophy does Fineline Creatives pursue?
What philosophy does Fineline Creatives pursue?
We want to develop products that combine imagination, playing together, and beautiful living spaces. It is important to us to create play opportunities that are open to as many children as possible – including children with physical disabilities or special needs. Our designs are intended to inspire every child to invent their own stories and let their imagination run wild.
How do new ideas and motifs emerge?
How do new ideas and motifs emerge?
New ideas emerge from everyday life, from nature, from conversations with families, and, of course, from our own creativity. Each new design is developed with great attention to detail and revised multiple times before being added to our collection.
What is the goal of Fineline Creatives?
What is the goal of Fineline Creatives?
Our goal is to create imaginative products that spark creativity, inspire people, and accompany families for many years. To achieve this, we continuously develop our product range and regularly work on new play worlds – with quality, product safety, and the joy of playing together remaining at the heart of our work.
Order & Payment
How can I order from Fineline Creatives?
How can I order from Fineline Creatives?
Very simple here in the shop: select product → choose desired size or variant → add to cart → enter contact details → select payment method → complete order.
Which payment methods are accepted?
Which payment methods are accepted?
We offer the most common secure payment methods. The currently available payment options will be displayed during the ordering process and may be expanded in the future.
Is my payment information secure?
Is my payment information secure?
Yes. Your payment details are processed exclusively through secure and encrypted payment providers. Fineline Creatives does not store any payment details.
What information will I receive after placing my order?
What information will I receive after placing my order?
After placing your order, you will receive an email with the most important information about your purchase. Once your order has been shipped, we will also inform you about the shipment and, if available, provide tracking information.
Can I change or cancel my order after it has been placed?
Can I change or cancel my order after it has been placed?
Yes, as long as your order has not yet gone into production or the shipping process. Please contact us as soon as possible – we’ll be happy to check what can still be done.
Can I order multiple products at the same time?
Can I order multiple products at the same time?
Yes. You can add as many items as you like to your cart and purchase them together in a single order. We offer free shipping within Germany and Europe on orders of €100 or more, and shipping to the USA is always free. You can see the exact shipping costs in your cart before completing your order.
Can I have my order shipped to a different delivery address?
Can I have my order shipped to a different delivery address?
Yes. During the checkout process, you can specify a different delivery address so that your order can be delivered to another person or address.
Can I also send my order as a gift?
Can I also send my order as a gift?
Yes. Our products make wonderful gifts. When ordering, simply enter the recipient's delivery address and have the gift sent directly to them.
Can I contact you if I have questions about a product or my order?
Can I contact you if I have questions about a product or my order?
Yes, of course. If you have any questions about a product, your order, or our range, feel free to contact us at any time. We are happy to assist you personally and will respond to your inquiry as quickly as possible.
Email: info@finelinecreatives.com
Shipping & Delivery
Which countries does Fineline Creatives deliver to?
Which countries does Fineline Creatives deliver to?
We ship our products to Germany, many European countries, and within the United States. You can see which countries we currently ship to during the ordering process.
How long does shipping within Germany take?
How long does shipping within Germany take?
Delivery within Germany usually takes 3–5 business days. You can also find the delivery time directly next to the price on the respective product page.
How long does shipping within Europe take?
How long does shipping within Europe take?
Within Europe, delivery usually takes 5–7 business days, depending on the destination country.
How long does shipping to the USA take?
How long does shipping to the USA take?
Delivery to the USA usually takes 5–8 business days.
How much are the shipping costs?
How much are the shipping costs?
Shipping costs depend on the product and size and are listed directly next to the price on each product page. Within Germany, the following rates apply:
- Play mat To Go: €6.90
- Play mat Classic: €9.90
- Play mat XXL: free shipping
- Play & birthday tablecloths: €5.90
- Furniture film for TROFAST, KALLAX, small LACK and SMÅSTAD: €6.90
- Furniture film for large LACK: €9.90
Germany & Europe: We offer free shipping on orders over €100.
USA: Our products are offered with free shipping.
The final shipping costs will be displayed in your shopping cart before you complete your order.
When does the delivery time start?
When does the delivery time start?
Since our products are custom-made for you, the delivery time begins once payment has been successfully received and production is complete.
Why are your products only manufactured after they are ordered?
Why are your products only manufactured after they are ordered?
We use a print-on-demand production process. This means that each product is only made after you place your order. This helps us avoid overproduction and conserve resources.
Will I receive a tracking number?
Will I receive a tracking number?
Yes. As soon as your order has been shipped, you will receive a shipping confirmation with tracking information, if available.
How are your products packaged?
How are your products packaged?
Our products are carefully and securely packaged for transport by our production partners to ensure they arrive undamaged.
Can the delivery time be extended?
Can the delivery time be extended?
In exceptional cases, for example during the Christmas season, on public holidays, or in the event of an especially high volume of orders, the delivery time may be slightly extended. Should there be any major delays, we will, of course, inform you.
What should I do if my order has not arrived?
What should I do if my order has not arrived?
If your order unexpectedly does not arrive within the stated delivery time, please contact us. Together, we will check the shipping status and quickly find a solution.
Materials, Quality & Product Safety
What materials do you use for your playmats?
What materials do you use for your playmats?
Our play mats are made of 100% polyester chenille and impress with their high-quality workmanship.
- Durable and long-lasting
- Easy to care for
- Coated textile backing
- Suitable for underfloor heating
- Carefully sewn edges
- Vibrant, detailed colors
What materials do you use for your play and birthday tablecloths?
What materials do you use for your play and birthday tablecloths?
Our play and birthday table covers are made from 100% high-quality polyester and are designed for everyday use as well as special occasions.
- Durable and long-lasting
- Easy-care and machine washable
- Vibrant, detailed print
- Reusable
- Suitable for active use in children's areas
What does quality mean to Fineline Creatives?
What does quality mean to Fineline Creatives?
For us, quality means more than high-quality materials. We place great importance on thoughtful design, meticulous craftsmanship, durable products, and a design that brings joy for many years.
Are your play rugs safe for children?
Are your play rugs safe for children?
Yes. The safety of our products is particularly important to us. Our play rugs have been tested for PFAS (per- and polyfluoroalkyl substances) by the independent testing laboratory QIMA Testing, and no PFAS were detected. In addition, the rugs meet the relevant U.S. and Canadian flammability requirements for rugs.
Have your playmats been tested for flammability?
Have your playmats been tested for flammability?
Yes. Our area rugs have successfully passed the relevant U.S. flammability tests for rugs and textile floor coverings. The results are documented in independent test reports.
Are there independent test reports, and where can I find them?
Are there independent test reports, and where can I find them?
Yes. For our play mats, we have independent test reports from the testing laboratory QIMA, which document, among other things, the PFAS testing as well as the flammability tests.
Transparency is important to us: You can find the test certificates and product safety information on every product page in the "Safety & Quality" section as a PDF.
Why is product safety so important to you?
Why is product safety so important to you?
Many of our products are used daily by children and families – products for children in particular must inspire confidence. That is why we attach great importance to high-quality materials, transparent information and independent testing, and we work continuously to provide the most comprehensive safety information possible.
Care & Cleaning
How do I clean my play mat?
How do I clean my play mat?
Our play mats are very easy to care for. Minor stains can be spot-cleaned with a damp cloth and a mild detergent. For a long service life, we recommend not washing the mat in a washing machine.
How do I clean my play & birthday tablecloth?
How do I clean my play & birthday tablecloth?
Our play and birthday tablecloths are easy to care for and can be machine washed at low temperatures. For a long service life, we recommend a gentle wash cycle and air drying. Please follow the care instructions on the product label.
How do I remove stains?
How do I remove stains?
You should remove fresh stains as soon as possible. In most cases, a damp cloth with a little mild detergent is sufficient. Please avoid harsh cleaners, bleach, or abrasive sponges to protect the material and print in the long term.
What is the best way to store my products?
What is the best way to store my products?
Store your products in a clean, dry place. Playmats should be stored as flat as possible or loosely rolled to prevent creases. After cleaning, tablecloths can be neatly folded and stored dry.
How long do the colors last?
How long do the colors last?
Thanks to high-quality printing processes, the colors remain brilliant for a long time even with regular use. Proper care additionally helps to permanently preserve the color intensity.
Play rugs
What makes your play rugs special?
What makes your play rugs special?
Our play rugs are entire worlds of play that inspire children to explore creatively, tell stories, and play freely. They combine lovingly designed motifs with high-quality craftsmanship, are durable and easy to care for, and offer years of fun.
Which sizes are available?
Which sizes are available?
Depending on the design, our play mats are available in up to three sizes:
- To Go – approx. 90 × 60 cm (24 × 36 inch)
- Classic – approx. 152 × 91 cm (60 × 36 inch)
- XXL – approx. 183 × 122 cm (72 × 48 inch)
You can find the sizes available for each design directly on the product page.
Which size is right for us?
Which size is right for us?
The right size depends on the space you have available and your intended use. To Go is ideal for on the go and smaller spaces, Classic is the perfect all-purpose size for the children's room, and XXL offers plenty of space for several children and large play areas.
What game worlds are available?
What game worlds are available?
Our range currently includes the following play sets:
- Farm
- Horse Paddock
- Riding School
- Pony Farm
- Dinosaurs
- Zoo
- Construction Site
- Race Track
- City Street
- Airport
- Knight's Castle
- Pirate Island
- Western Horse Ranch
Our range is continuously expanding, with new play sets added regularly.
Which toy figures are the play rugs compatible with?
Which toy figures are the play rugs compatible with?
Our play sets are compatible with most commercially available figurines, animals, and vehicles, including, for example, Schleich®, Playmobil®, Papo®, CollectA®, Safari Ltd.®, Mojo Fun®, Bullyland®, Bruder®, Siku®, Matchbox®, and Hot Wheels®. This allows children to easily incorporate their existing figures and vehicles into our play sets and create new stories.
What age are the playmats suitable for?
What age are the playmats suitable for?
Our play mats are suitable for children aged 3 and up. They encourage creative play and provide lots of fun, whether playing alone or together with family and friends.
Can several children play on the play mats at the same time?
Can several children play on the play mats at the same time?
Yes. Our Classic and XXL play mats, in particular, offer plenty of space so that siblings or friends can play together. Playing together promotes communication, teamwork, creativity, and social skills.
Do the play mats stimulate imagination?
Do the play mats stimulate imagination?
Yes. The detailed play worlds invite children to invent their own stories and experience adventures. Depending on the theme, children can care for animals, run construction sites, discover dinosaurs, race cars, conquer knight castles, or embark on pirate adventures.
Are your playmats intended only for playing?
Are your playmats intended only for playing?
No. The detailed designs also make our play rugs a decorative focal point that blends harmoniously into nurseries, playrooms, or family areas.
Where can the playmats be used?
Where can the playmats be used?
Our play mats are perfect for the children's room, playroom, living room, kindergarten, and play area. Our To-Go size, in particular, is ideal for travel, holidays, or visits to friends and grandparents.
Why a play world instead of a regular rug?
Why a play world instead of a regular rug?
A play rug is much more than a floor covering. It creates an imaginative play world, encourages creative and collaborative play, and invites children to embark on new adventures every day.
Are the playmats a nice gift idea?
Are the playmats a nice gift idea?
Yes. Our play rugs make a special gift idea for birthdays, Christmas, or many other occasions and will bring children joy for a long time.
Play & Birthday Tablecloths
What makes your play and birthday tablecloths special?
What makes your play and birthday tablecloths special?
Our play & birthday tablecloths are more than just a table decoration—they are creative play worlds. They combine lovingly designed motifs with imaginative play and invite children to invent stories together and experience unforgettable moments—whether at a birthday party or in everyday life.
What are the available motifs?
What are the available motifs?
Our play & birthday tablecloths are available in the Farm, Horse Paddock, Riding School, Knight's Castle, Pirate, Western Horse Ranch and Dinosaur play worlds.
In addition, we offer many more birthday tablecloths for themed parties and various interests, such as football, American football, unicorn, pony, horse, zoo, police & fire department, balloon hearts, carnival, Mardi Gras and butterfly. Our range is continuously being expanded.
What size are your play and birthday table runners?
What size are your play and birthday table runners?
Our play and birthday tablecloths measure 152 × 127 cm (60 × 50 inches). They offer plenty of space for playing, crafting, decorating, and exploring together.
What age are they suitable for?
What age are they suitable for?
Our play and birthday tablecloths are generally suitable for children aged 3 and up. Depending on the design and play idea, they will accompany children for many years and offer endless new opportunities to play, explore, and make up stories together.
Are they only suitable for children's birthdays?
Are they only suitable for children's birthdays?
No. Our play and birthday tablecloths are also suitable for playdates, craft sessions, family celebrations, kindergarten, or creative everyday activities at home.
Can the tablecloths be reused multiple times?
Can the tablecloths be reused multiple times?
Yes. Our high-quality fabric tablecloths are designed for multiple uses and can be reused again and again with proper care – a sustainable alternative to disposable tablecloths.
What are the benefits of your play and birthday tablecloths?
What are the benefits of your play and birthday tablecloths?
They combine lovingly designed motifs with fun and functionality. They are durable, reusable, easy to care for, and create a creative atmosphere for birthdays, family celebrations, and everyday life.
Are they suitable as a gift?
Are they suitable as a gift?
Yes. Our play and birthday tablecloths make a great gift idea for children who enjoy playing, crafting, or throwing themed parties. With a wide range of designs to choose from, you’ll find the perfect one for many interests and occasions.
Furniture films
What furniture is your furniture film available for?
What furniture is your furniture film available for?
Our furniture films are available to fit popular pieces of furniture:
- TROFAST – 42.5 × 100 cm
- KALLAX – approx. 43 × 105 cm
- LACK small – 60 × 90 cm
- SMÅSTAD – 60 × 90 cm
- LACK large – 84.1 × 118.9 cm
The films can be used for decoration or transform the piece of furniture into your own play world.
Is the furniture foil cut to size?
Is the furniture foil cut to size?
No, quite deliberately not. Our furniture films are designed so that you can cut them to size to fit your furniture. This allows the designs to be adapted to different pieces of furniture, sizes, and surfaces.
What is the best way to apply furniture film?
What is the best way to apply furniture film?
The surface should be clean, dry, smooth, and free from dust and grease before applying the adhesive. First, carefully align the film, then apply it evenly to the surface. You can trim the excess to fit your piece of furniture.
Can the furniture film be removed again?
Can the furniture film be removed again?
Yes, our furniture film can be removed from the piece of furniture without leaving any residue. Our tip: Carefully heat the film with a hairdryer when removing it. The heat makes the adhesive even easier to loosen, and the film can then be gently peeled off.
Sustainability & Responsibility
Why does Fineline Creatives rely on print-on-demand?
Why does Fineline Creatives rely on print-on-demand?
We only produce once an order has been received. This prevents the buildup of unnecessary inventory and avoids overproduction. As a result, materials and resources can be used more effectively and consciously.
Why do you value durable products?
Why do you value durable products?
We want to offer products that bring long-lasting enjoyment. High-quality materials and careful craftsmanship ensure that our play mats and tablecloths can be used for many years with proper care.
What role does inclusion play at Fineline Creatives?
What role does inclusion play at Fineline Creatives?
It is important to us to create play worlds that bring joy to as many children as possible. Our designs are intended to invite children with different interests, and as far as possible also with different needs and limitations, to play and explore together.
What does responsibility towards families mean to you?
What does responsibility towards families mean to you?
As a family business, we want to offer products that foster creativity and give parents peace of mind. That is why we place great importance on high-quality materials, transparent information, product safety, and reliable customer service.

